Frequently Asked Questions

ace370 FAQ — Answers to All Your Questions

From opening an account to making a withdrawal — find simple and clear answers to the most frequently asked questions about ace370 all in one place.

ace370 is a safe and entertaining online gaming platform for players in Bangladesh. In the Q&A sections below, you can find detailed information on five key topics: registration, deposits and withdrawals, bonuses, games, and security. If your question is not here, our 24/7 Bengali live chat support is always available for you.

Account and Registration

To open an account at ace370, you need an active mobile number and valid proof of age. Fill in your name, mobile number, and preferred password in the registration form and your account will be ready within a few minutes. Only one account is allowed per mobile number.

Yes. ace370 is only for people aged 21 and above. Minors are strictly prohibited from opening an account or taking part in any games. If an account belonging to a minor is detected, it will be closed immediately and any balance held may be forfeited.

No. Under ace370's rules, each person is allowed only one account. Creating multiple accounts may result in all of them being closed and bonuses being cancelled. Keep your information secure and use only one account.

On the ace370 login page, use the "Forgot Password" option to receive an OTP on your registered mobile number and reset your password. If the problem is not resolved, contact our 24/7 live chat support — our Bengali-speaking team will assist you promptly.

You can update certain details from the profile settings after logging in to your account. However, for security reasons, changes to some key information may require verification by the support team. For any changes, contact us via live chat and our team will help you directly.

Deposits and Withdrawals

ace370 currently accepts deposits via four mobile banking methods: bKash, Nagad, Rocket, and Upay. The minimum deposit amount is ৳300 for all methods. Because Bangladesh's most popular payment apps are supported directly, the deposit process is simple and fast.

Deposits made via bKash, Nagad, or Rocket are usually reflected in your ace370 account within a few minutes. Depending on the amount and network conditions, it may occasionally take a little longer. If more than 30 minutes have passed, contact live chat with your transaction reference number.

The minimum withdrawal amount from ace370 is ৳500. Withdrawals are generally processed within 5 to 30 minutes and sent directly to your chosen mobile banking account. This is one of the fastest withdrawal options compared to other platforms in Bangladesh.

ace370 does not impose any additional charges on deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, Upay) may charge transaction fees according to their own policies. Check your payment app's terms for details on any applicable fees.

The withdrawal process at ace370 is generally completed within 5 to 30 minutes. During busy periods or due to verification steps, it may take a little longer. If more than 30 minutes have passed, you can check the status via our live chat using your withdrawal reference number.

Games and How to Play

ace370 offers slot games, live casino, cricket betting, football betting, fishing games, bingo, card games, and many more categories. Games from internationally renowned providers such as Pragmatic Play, PG Soft, JILI, and Spribe are all available on one platform.

In the ace370 cricket betting section, you can bet on BPL, IPL, T20 World Cup, and other international matches. Bets can be placed both before the match starts and during live play. Various betting markets are available for each match, including match winner, top batsman, run totals, and more.

Yes, all games at ace370 are fully optimised for mobile browsers. You can open the ace370 site on any Android or iOS smartphone browser and play directly. No separate app download is needed; the site is designed to fit mobile screens.

RTP, or Return to Player, is the average percentage of total bets that a game pays back to players over the long term. For example, a 95% RTP means that on average ৳95 is returned for every ৳100 wagered over the long term. This is a theoretical figure — it does not guarantee the outcome of any single session.

The games provided at ace370 are developed by internationally recognised game providers who verify their Random Number Generator (RNG) through independent audits. The outcome of every game is determined entirely by a random process, which ensures unbiased gameplay.

Bonuses and Promotions

New members at ace370 receive a 200% bonus on their first deposit, up to a maximum of ৳8,000. For example, depositing ৳1,000 gives you a ৳2,000 bonus for a total balance of ৳3,000. Depositing ৳10,000 gives you a ৳8,000 bonus for a total of ৳18,000. This bonus is added automatically on your first deposit after opening an account.

The wagering requirement for the ace370 welcome bonus is 25x. This means the bonus balance becomes withdrawable once you have wagered the bonus amount 25 times. Visit our terms and conditions page to learn more about bonus conditions.

The ace370 VIP program has four tiers: Bronze (weekly cashback up to 0.4%), Silver (up to 0.8%), Gold (up to 1.1%), and Platinum (up to 1.5%). You can gradually move up to higher tiers through regular gameplay, and cashback and benefits increase at each tier.

ace370's VIP cashback returns a set percentage of your total net losses each week. The higher your VIP tier, the higher the cashback rate. Platinum members receive up to 1.5% weekly cashback. Cashback is added to your account every Monday.

The welcome bonus can only be received once per account. However, ace370 regularly offers reload bonuses, seasonal promotions (such as Eid and Pohela Boishakh special offers), and other time-limited offers. Check the promotions section of your account regularly to stay updated on current offers.

Security and Responsible Gaming

ace370 uses SSL encryption technology to protect your personal and financial information. Your data is not sold or shared with any third party. Our privacy policy describes in detail how your information is collected, stored, and used.

ace370 believes gaming is entertainment — not a source of income. Responsible gaming means betting within your means, not chasing losses, and setting your own limits on time and money. We encourage players to enjoy games with fun while staying within their own limits.

Yes. Under ace370's responsible gaming features, you can set your own deposit limits and gaming time limits. To use these features, go to your account settings or contact our live chat support. Protecting your wellbeing and financial safety comes first.

Yes, ace370 offers a self-exclusion option. If you feel that gaming is affecting your daily life, you can request to have your account deactivated for a set period. Contact our 24/7 live chat for this — our support team will assist you with care and understanding.

The fastest way to get help from ace370 is via 24/7 live chat — you can speak directly in Bengali at any time. You can also reach us by email at [email protected]. Our team is committed to responding to all issues quickly and effectively.

Still have questions?

Our Bengali-speaking support team is ready for you 24 hours a day. Ask your question directly in live chat and get a fast answer.

Log in to ace370
Live Chat Support Speak directly in Bengali 24/7
Email Support [email protected]
Withdrawal Time Processed within 5 to 30 minutes