ace370 Terms and Conditions

These terms and conditions ("Terms") form a binding legal agreement between the ace370 online gaming platform ("ace370", "we", "us") and the user of its services ("you", "user"). By accessing the ace370 website or creating an account, you acknowledge that you have read, understood, and agreed to abide by these terms in full.

ace370 is an entertainment-focused online gaming platform that provides casino games, sports betting, and other gaming services for players in Bangladesh. The platform is committed to ensuring safe, fair, and responsible gaming at all times.

These terms have been prepared in Bengali and govern all aspects of using the ace370 platform. All services operate according to Bangladesh Standard Time (BST, UTC+6).

To access services on the ace370 platform, you must create a personal account. You are required to provide accurate and complete information during the registration process.

2.1 Registration Requirements

• Each individual may create only one account. Creating multiple accounts is strictly prohibited.
• The name, phone number, date of birth, and other information provided during registration must be truthful and accurate.
• It is your responsibility to keep your account password confidential. You must not share your password with anyone else.
• The account is for personal use only; playing on behalf of a third party or using their funds is not permitted.
• Operating multiple accounts from the same household or the same device is not permitted.

2.2 Updating Account Information

It is your responsibility to notify ace370 immediately if any of your personal details change. ace370 will not be liable for any issues arising from outdated or incorrect information.

ace370 is intended solely for individuals aged 21 or older. Protecting minors from gambling is one of our highest priorities.

3.1 Identity Verification Process (KYC)

ace370 reserves the right to verify your identity, age, and source of funds at any time. The following documents may be required for verification:

• Scanned copy of National Identity Card (NID) or passport
• Confirmation of mobile banking account (bKash, Nagad, Rocket, Upay)
• Bank statement or proof of income if required

If the required documents are not provided within the specified timeframe, the account may be temporarily suspended and the withdrawal process may be delayed.

ace370 supports popular mobile payment methods in Bangladesh. All transactions are conducted in Bangladeshi Taka (BDT / ৳).

4.1 Deposit Rules

4.2 Withdrawal Rules

ace370 does not charge a service fee on any transaction. However, your mobile banking provider may apply their own fees, for which ace370 is not responsible.

ace370 offers various bonuses and promotional offers. Each offer has specific terms and conditions that must be followed.

5.1 Welcome Bonus

5.2 General Bonus Terms and Conditions

• Claiming bonuses using multiple accounts is strictly prohibited.
• ace370 reserves the right to modify, suspend, or cancel any promotion.
• Bonus funds cannot be withdrawn directly — they become withdrawable only after the wagering requirements are met.
• If ace370 believes a user is abusing bonuses, the bonus may be forfeited.
• Certain games may be excluded from specific promotions.

5.3 VIP Program Cashback

Weekly cashback is provided through the ace370 VIP program. The cashback amount is determined by VIP level. Wagering requirements may also apply to cashback.

All games on the ace370 platform are conducted in a fair and transparent manner. Each game has its own rules that should be understood before play begins.

• The outcome of all games is determined by a Random Number Generator (RNG), which is impartial and fair.
• If a connection is lost during a game, ace370 will determine the result based on the last recorded state.
• Results caused by software errors or technical issues will be considered void and bets will be returned.
• ace370 may change the rules of any game at any time.
• The terms and conditions of game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, etc.) may also apply.

The following activities are strictly prohibited on the ace370 platform, and involvement in any one of them will result in immediate account closure:

• Fraud and Forgery: Providing false information, using forged documents, or identity theft.
• Money Laundering: Using the platform to legitimise funds obtained through illegal means.
• Multiple Accounts: Operating more than one account on behalf of the same individual.
• System Hacking: Attempting unauthorised access to or modification of ace370's software, servers, or network.
• Use of Bots: Playing games using automated software, bots, or any other such technology.
• Bonus Abuse: Attempting to circumvent bonus terms to gain an unfair advantage.
• Use of Third-Party Funds: Operating your own account using another person's money.

ace370 places the highest importance on protecting users' personal information. Our platform uses SSL encryption technology to keep all data secure.

• Your personal information is collected and used solely for the purpose of providing services.
• Your information is not sold to third parties.
• Information may be provided to authorities upon legal request.
• For more details, please see our Privacy Policy page.

ace370 firmly believes in responsible gaming. Gaming should be a form of entertainment — it should never be a source of financial pressure or mental distress.

• ace370 provides players with the ability to set deposit limits, session time limits, or Self-Exclusion for themselves.
• Never bet beyond your means.
• If you notice signs of gaming addiction, contact us immediately.
• It is the responsibility of parents and guardians to prevent minors from using ace370.

To learn more about responsible gaming, please see our Responsible Gaming page.

ace370 may temporarily suspend or permanently close an account in the following circumstances:

• In the event of a breach of any clause of these terms and conditions.
• In the event of failure to complete identity verification or provision of false information.
• In cases of suspicious or unusual gaming or payment activity.
• At your own request (voluntary account closure).

10.1 Balance After Account Closure

If an account is closed for reasons other than a rule violation, any remaining valid balance (excluding bonuses) will be refunded, provided identity verification has been completed. If closed due to a rule violation, all bonuses and funds earned from suspicious transactions will be forfeited.

ace370 is not responsible for the following:

• Game losses caused by internet disconnection or device issues.
• Delays or errors caused by third parties (mobile banking providers).
• Losses arising from user negligence or disclosure of one's own account credentials.
• Circumstances beyond ace370's control (unforeseen events, natural disasters, etc.).

ace370 is committed to providing a safe and reliable platform at all times. In the event of technical issues, every effort is made to resolve them as quickly as possible.

ace370 reserves the right to change, amend, or update these terms and conditions at any time. When changes are made:

• The updated date on this page will be changed.
• For significant changes, you may be notified via your registered email or through a platform notification.
• Continued use of the platform after any changes will be considered acceptance of the new terms.

If you have any questions or concerns about these terms and conditions, please contact us:

ace370 is always here for you. For any issue or complaint, we will do our best to resolve it as quickly as possible.