ace370 Privacy Policy —
Your Information Is Safe With Us
Protecting your personal information on the ace370 platform is our highest priority. In this privacy policy, we clearly describe how your information is collected, used, and stored.
Introduction and Overview
ace370 ("we", "our", "platform") operates a safe and trusted online gaming service for players in Bangladesh. When you use the ace370 website or related services, we collect certain personal information. This privacy policy will tell you what information we collect, why we collect it, and how we keep it secure.
By using our platform, you agree to the terms described in this privacy policy. If you do not agree with any part of this policy, please stop using our services and contact our support team.
This policy may change from time to time. We will notify you through the platform of any significant changes. Continued use of the platform after a policy change means you have accepted the new policy.
1. Information Collection — What We Want to Know
Registration and Identity Information
When you create an account on ace370, we collect the following information:
- Full name and date of birth (for age verification — must be at least 21 years old)
- Valid mobile number (linked to bKash, Nagad, Rocket, or Upay)
- Email address
- Login username and encrypted password
- Preferred language and communication method
Financial and Transaction Information
To process deposits and withdrawals, we collect:
- Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
- Transaction history — dates, amounts, and status of deposits and withdrawals
- Deposit amounts (minimum ৳300) and withdrawal amounts (minimum ৳500)
- Bonus claim and wagering records
We never store your full payment PIN or bank password.
Device and Technical Information
To ensure the security and performance of the platform, we automatically collect:
- IP address and approximate geographic location
- Device type, operating system, and browser information
- Session duration, page visits, and navigation patterns
- Cookies and session tokens (see details below)
2. Purpose of Information Use
Service Operation and Improvement
ace370 uses your information for the following purposes:
- Account creation, login, and identity verification
- Processing deposits and withdrawals
- Managing bonus and reward distribution
- Tracking gaming history and VIP level
- Providing 24/7 customer support in Bengali
Security and Fraud Prevention
We use information to protect all users:
- Detecting unusual transactions and multiple accounts
- Age verification — confirming at least 21 years of age
- Preventing unauthorized access and cyberattacks
- Enforcing and monitoring responsible gaming policy
- Meeting legal obligations
Personalized Experience
To improve your gaming experience, we use:
- Game recommendations based on your preferences
- Sending relevant bonus offers and promotional information
- Analytics to improve site design and functionality
Legal and Regulatory Requirements
In some cases, information may be used for legal purposes:
- Retaining transaction records for dispute resolution
- Responding to valid requests from legal authorities
- Financial audits and account reviews
3. Cookies and Tracking Technology
Cookies and similar technologies are used on the ace370 website. Cookies are small text files stored in your browser. They are used to manage your session, remember your preferences, and analyze site performance.
Essential Cookies
These cookies are essential to keep your login session active and to ensure security. They cannot be disabled.
Analytical Cookies
Used to analyze site usage and improve the platform. Can be disabled from browser settings.
Functional Cookies
Used to remember your language preference and display settings.
Third-Party Cookies
ace370 does not allow third parties to directly collect your information for advertising or tracking purposes.
4. Information Sharing and Disclosure
Who We Share Information With
ace370 never sells or rents your personal information to third parties. However, information may be shared in the following limited circumstances:
- Payment processors: Minimum necessary information is shared to complete transactions via bKash, Nagad, Rocket, and Upay.
- Game providers: Limited session information may be shared with providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe to ensure the gameplay experience.
- Legal authorities: Information may be provided in compliance with legal obligations when required by a valid court order or investigation.
- Corporate changes: Information may be transferred in the event of business restructuring or acquisition — you will be notified in advance.
What We Never Do
- We do not sell your identity to advertisers
- We do not share information for marketing purposes without your consent
- We do not give your full payment details to any third party
- We do not transmit information through unsecured or untrusted channels
5. Information Security Measures
ace370 follows industry-standard technology and processes to protect your personal information. Our security framework includes:
SSL Encryption
All data transmissions are secured with 256-bit SSL encryption.
Firewall Protection
Advanced firewalls prevent unauthorized access.
Password Hashing
Passwords are never stored directly — only in hashed form.
24/7 Monitoring
The system is continuously monitored — unusual activity is detected promptly.
Secure Backups
Data is regularly backed up on encrypted servers.
Access Controls
Only authorized staff can access your information when necessary.
6. Information Retention Period
How Long Your Information Is Kept
ace370 does not retain your information longer than necessary. Retention periods are determined by the type of information:
- Active accounts: All relevant information is retained for as long as the account remains active.
- Closed accounts: After an account is closed, transaction records are retained for a specified period as required by legal obligations.
- Log data: Technical logs are generally deleted automatically within 90 days.
- Marketing preferences: If you unsubscribe, marketing communications are stopped immediately.
7. Your Rights and Choices
Your Right to Control Your Information
As an account holder on ace370, you have the following rights:
- Right of access: You can find out what information is held in your account.
- Right to correction: You can update incorrect or outdated information.
- Right to deletion: You can request that your personal information be deleted, provided it does not conflict with legal obligations.
- Right to object to processing: You can object to the use of your information for specific purposes.
- Marketing opt-out: You can stop promotional communications at any time.
To exercise these rights, contact our support team via live chat or email.
8. Protection of Minors
Age Restriction
ace370 services are available only to individuals aged 21 or older. We do not knowingly collect information from minors. Age is verified at registration, and additional verification may be requested for suspicious accounts.
If you become aware that a minor has created an account on ace370, please notify us immediately. We will close that account and delete the associated information.
9. Policy Changes & Notices
How you will be informed about updates
ace370 may update this privacy policy from time to time. For important changes, we will:
- Post a clear notice on the platform
- Update the "Last Updated" date at the top of the policy
- Notify registered email addresses about important changes
Your continued use of ace370 after any changes will be considered acceptance of the new privacy policy. We recommend that you review this page regularly.
10. Contact Us
We are ready to help with any privacy-related questions
If you have any questions, requests, or complaints about this privacy policy, please get in touch with us. Our team provides support in Bengali 24/7.
Requests for information generally take 3-5 business days to process.