Safe and Responsible Gaming

ace370 Responsible Gaming — Your Protection is Our Priority

ace370 believes that gaming is entertainment — not a burden. We are committed to the protection of every player and provide services for those aged 21+ only.

Our Commitment

Responsible gaming at ace370 is not just a policy — it is our core value. We ensure that every player can enjoy gaming at their own pace and within their own means. These protective measures are always available to you.

Setting Deposit Limits

Set a daily, weekly, or monthly deposit limit at ace370 to keep your budget in check. Once a limit is set it takes effect immediately, and increasing it requires a 24-hour waiting period — instant increases are not possible.

Budget Control

Time Limits and Breaks

At ace370 you can take a gaming break for a set period — from 24 hours up to any longer duration. During the break, access to your account is temporarily suspended, giving you the chance to make decisions with a clear head.

Time Management

Self-Exclusion Feature

If you feel that gaming is getting out of control, use ace370's Self-Exclusion tool. You can close your account for 6 months, 1 year, or permanently. No promotional messages will be sent during this period.

Self-Exclusion

21+ Age Verification

ace370 is for adults aged 21 and above only. Age verification is mandatory at registration. Gaming by minors is strictly prohibited and any such account will be closed immediately.

Age Restriction

24/7 Support Team

If you have any concerns about gaming, contact ace370's 24/7 live chat support in Bengali. Our trained team will help you activate responsible gaming tools and find the right path forward.

Live Support

Awareness and Education

ace370 keeps players informed about the signs of gaming addiction. We regularly provide information and guidance to help you recognise when gaming is shifting from entertainment to a problem.

Awareness

Deposit and Betting Limits

Setting financial limits is one of the most important parts of responsible gaming at ace370. We want every player to enjoy themselves within their means. Keep the following limits in mind and always follow them.

Important Guidelines

Never gamble with borrowed money or funds set aside for essential needs. Only spend money that you can afford to lose without it affecting your daily life. Never think of gaming as a source of income.

Limit Type Minimum Amount Details
Minimum Deposit ৳300 Per method
Minimum Withdrawal ৳500 All methods
Usual Withdrawal Time 5–30 minutes
Payment Methods bKash, Nagad, Rocket, Upay

Daily Limit

Set a limit on the maximum amount you can deposit each day. This protects you from spending too much on impulse.

Weekly and Monthly Limits

Setting weekly and monthly limits is the most effective way to manage your budget over the long term. Set them up with the help of the ace370 support team.

Bet Limit

Set a maximum amount for each bet. Enjoying many smaller bets over a longer time is far more fun than losing everything on one large bet.

Loss Limit

After you reach a set amount of losses, ace370 will automatically alert you. Setting this limit in advance can help you avoid a sudden large loss.

Assess Yourself

Is gaming creating problems in your life? Ask yourself the questions below. If your answer to more than one is "yes", use ace370's support tools or contact us directly.

  • Do you gamble more to try to recover losses?
  • Have you lied to family or friends because of gaming?
  • Have you ever used money set aside for essential expenses on gaming?
  • Do you feel restless or irritated when you cannot game?
  • Is work, study, or family time being affected because of gaming?
  • After a loss, do you place more bets out of anger or frustration?
  • Have you tried to stop gaming but could not?

Seek Help — It Takes Courage, Not Weakness

Asking for help is a sign of courage. At ace370 we are here for you. If you feel that controlling your gaming is becoming difficult, take action now:

  • Talk to us on live chat — 24/7 support available in Bengali
  • Request self-exclusion to be activated
  • Lower your deposit limit
  • Take a temporary break and spend time with family

24/7 Live Chat (in Bengali)

[email protected]

Self-Exclusion and Account Break

ace370's self-exclusion feature is a powerful tool for players to protect themselves. Once this feature is activated, access to the account is completely suspended for a set period and no promotional emails or messages will be sent.

Short-Term Break

Take a temporary break from 24 hours up to 30 days. Suitable for reducing stress or starting fresh with a clear head.

Long-Term Exclusion

Keep your account closed for 6 months or 1 year. Reopening is not possible during this period.

Permanent Closure

Close your account completely and permanently. This is a final decision — you will not be able to return afterwards.

How to Activate Self-Exclusion

To activate self-exclusion, contact ace370's live chat or email [email protected]. Our team will process your request right away. If you attempt to open a new account while self-exclusion is active, that account will also be closed.

ace370's Protection Pledge

ace370 commits that:

  • No bonus offers will be sent during self-exclusion
  • Accounts belonging to minors will be closed immediately
  • Reducing a deposit limit will take effect immediately
  • The support team will always communicate in Bengali
  • Your information will be kept completely confidential

The Core Principles of Responsible Gaming

Responsible gaming at ace370 means enjoying gaming with awareness. Always keep the following principles in mind:

Play for Entertainment

Gaming is for enjoyment — not for earning money. This mindset keeps gaming a positive experience.

Make Decisions Mindfully

A loss is not a reason to bet more — plan calmly and stay within your limits.

Put Family First

Never let gaming take priority over family responsibilities or relationships.

Balanced Lifestyle

Maintain a healthy balance between work, rest, social life, and gaming.

Protection of Minors

ace370 is strongly committed to protecting minors. If there are children or teenagers in your household:

  • Do not share your ace370 account password
  • Do not leave your device unattended while logged in
  • Always keep your payment details locked
  • Use parental controls on shared family devices

21+For those aged 21 and above only

Responsible Gaming FAQ

Contact ace370's 24/7 live chat or email [email protected] and let us know your preferred deposit limit (daily, weekly, or monthly). Our support team will activate it right away. Reducing a limit takes effect immediately, but increasing a limit requires a 24-hour waiting period.

Yes. Any balance in your account before self-exclusion is activated can be withdrawn. The minimum withdrawal amount is ৳500 and the usual withdrawal time is 5–30 minutes. Self-exclusion will be activated after the withdrawal, and no new deposits will be accepted.

You can contact ace370 directly via live chat or at [email protected] to report the situation. Our team will take the necessary steps regarding the account in question. All information is handled with complete confidentiality.

ace370 is for people aged 21 and above only. Age verification is mandatory at registration. If information is received about an account belonging to a minor, it is closed immediately and any deposited funds are returned. To report such a case, email [email protected].

After a short-term break (24 hours to 30 days), the account is reactivated automatically. After a long-term exclusion (6 months or 1 year), you will need to contact the support team to reactivate your account, and it can be reopened after a specified waiting period. Permanently closed accounts cannot be reopened.

Yes, all of ace370's responsible gaming tools — deposit limits, betting limits, time limits, temporary breaks, and self-exclusion — are completely free to use. There are no extra charges for using them. Activate any of them at any time through our live chat or email.

Enjoy safely — ace370 is with you every step of the way

Start responsible gaming today. Set your limits, take breaks, and enjoy yourself in a safe environment.

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